FAQs

Who is Ballarat Vacate Cleaners?

Ballarat Vacate Cleaners is a Division of Handy Girl Australia and are locally founded and owner-operated cleaning business. We provide cleaning for anyone who is moving out or into a property. We specialise in end of lease / bond cleaning and also provide cleaning for post-sale or pre-sale cleaning.

Our services include window cleaning, oven cleaning and can also include property maintenance and painting. We can also provide gardening, lawn-mowing and rubbish removal. When you give us a call you will be talking to a local in our Handy Girl Office. For more information about Handy Girl Australia go to www.handygirlaustralia.com.au

What is Pre-Sale cleaning?

Pre-Sale cleaning is for anyone who wants to present their property in premium condition for the purpose of sale. This can be done prior to photographs being taken or before home opens are scheduled.

Another option is to have an initial thorough clean and set up a schedule for further touch-up cleans before home opens occur.

How much does cleaning cost?

The cost of cleaning depends on the type of cleaning that is required and the amount of work that is involved. We can provide you with a quote for carpet cleaning, window cleaning, general cleaning or a package of all three.

We do not provide a fixed price quote, as each home is different. However as a general guide the price for a 3 bedroom, one bathroom home with internal window clean starts from $480 inc gst.

For an idea on pricing contact us for a quote now 0425735127 or the office phone 53398611.

How far in advance do I need to book?

There is every chance that we can fit in a late notice booking, please call us on 0425.735.127 or office 5339.8611 to check our availability.

For the best chance of securing the day and time which you prefer, bookings should be made more than 1-2 weeks in advance.

Will you come out to do a quote?

During our Covid times we have learnt to do things a little differently. In most cases we can provide an estimate of the costs over the phone (using google search also helps) and then attend the property for a firm quote if needed.

Is the carpet cleaning professional?

We can offer to coordinate your carpet cleaning with a local professional Carpet Cleaning business as we do not have the staff or equipment to do this ourselves.

Will I be given a receipt?

Ballarat Vacate Cleaners will always provide you with a receipt.

Are we insured?

Yes, we are insured for public liability for up to $20 000 000 and can provide a copy of our certificate of currency upon request.

Do I need to provide any cleaning equipment or products?

Absolutely not! We will come ready with everything we need to get the work done.

Can you do the gardening too?

Yes, we can provide gardening, lawn mowing, weeding and also any rubbish removal needs.

Can you take our rubbish away?

Yes, we can provide rubbish removal and also any gardening needs.

Do you operate on the weekends?

Ballarat Vacate Cleaners operates Monday to Friday 9am - 5:30pm.

Do you work outside of Ballarat?

Yes! We will travel up to 20 mins out of Ballarat for no extra charge, further travel times may incur a small fee.

Please contact us for further information.

Do I need to be there while you are cleaning?

Not at all. We can pre-arrange a means to gain entry to the property and a way to secure the property once the cleaning is completed.

What can I expect to be done?

For an end-of-lease / bond clean, you can expect that everything required to get your bond back (in terms of cleaning) will be attended to. With our 10 years of experience, we are well aware of the expectations of property managers. You can be sure that they will be impressed with the state of cleanliness that you present the property back to them if you engage our services.

We provide general cleaning and window cleaning. We can also take care of any gardening and rubbish removal needs.
General cleaning includes:

A full kitchen clean including oven, stove, and range hood
Full bathroom cleaning including shower screens and tiles
Laundry cleaning
Dusting and cobweb removal
Cleaning of walls, skirting boards, doors, architraves, light switches, light fittings, exhaust fans, ceiling fans, air-conditioning vents, and window tracks
Sweeping out of the garage
Vacuuming and washing floors

For a full and detailed list of what is included in an end-of-lease / bond clean, please visit our services page.

For Post-Sale cleaning you may not need a clean as thorough as a bond clean. Your cleaning needs can be discussed prior to us attending the property and we can tailor a clean to suit you.

For Pre-Sale cleaning, we recommend cleaning light fittings, windows and carpet cleaning. It’s amazing the difference cleaning those three things can make to the appearance of your property! Any of our services can be included in a Pre-Sale clean. Let us know your needs, or we can advise you.

For a list of all our services, please visit our services page.

To what standard can I expect the cleaning to be done?

Ballarat Vacate Cleaners will always clean to a high standard. Our business is built on our reputation, our positive reviews and word-of-mouth advertising. Providing an exceptional service every time is paramount to our business and our future.

Do I need to have moved out before I get an end-of-lease / bond clean done?

When providing you with a full vacate / end-of-lease / bond clean or carpet cleaning, it is necessary to have the property empty before we come to clean.

If you are not getting a full vacate clean, as long as the areas involved are empty or clear, then that is sufficient. For example if we are only cleaning the carpet, or the bathrooms.

How long will the cleaning take to do?

Of course it depends on how much work there is to be done. Generally though, we need 2 hours for carpet cleaning and half or a whole day for a full vacate clean, depending on the size of the property.

How many cleaners will attend the property?

There will be between 1 and 3 cleaners present.

How do I pay?

Payment needs to be received on completion of the work. We accept electronic bank transfer or transfers via Square and Stripe.

What if the real estate agent isn’t happy?

On the very rare occurrence that the real estate agent isn't happy with our cleaning (the cleaning that we agreed to and then were paid to do), we will return to the property to rectify any issues.

What if I’m not happy with the cleaning?

We will always make sure you are happy with the cleaning before issuing you with an invoice and accepting payment. If you cannot view the property on completion of the work and later find anything (the cleaning that we agreed to and then were paid to do) that you are unhappy with, we will return to the property to rectify any issues.

What if I need to change or cancel my booking?

If you need to change your booking date or time, please contact us as soon as possible and we will do our best to accommodate you.

If you need to cancel, please be kind and call us as soon as possible on 0425735127.